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Lead exchange policy

 

we stand by the quality of our leads and your satisfaction is our priority. If you encounter issues with the accuracy or validity of your leads, we offer a flexible exchange policy under the following terms:

Eligibility for Exchange

1. Exchanges apply only to invalid or incorrect leads, such as:

  • Non-working emails or phone numbers (e.g., hard bounces).
  • Clearly incorrect contact details (e.g., wrong person, company, or industry not matching the agreed category).

2. Exchanges are not provided for reasons of personal preference or changes in your lead requirements after delivery.

Exchange Request Window

1. You must request an exchange within 7 calendar days of receiving your leads.

2. Requests beyond this period will not be eligible for exchange.

Proof of Invalidity

1. We require reasonable proof that the leads are invalid, such as:

  • Bounce reports from your email service.
  • Screenshots or call logs indicating disconnected phone numbers.

2. This helps us maintain a fair policy for all customers.

Number of Exchanges

1. We offer up to three exchanges per purchase.

2. Each exchange covers only the quantity of leads found invalid; it does not entitle you to a full replacement if only a portion is affected.

How to Request an Exchange

To request an exchange:

1. Contact our support team at [support@leadflagon.com].

2. Provide your order details and documentation of invalid leads.

3. Our team will verify the issue and process your exchange promptly.

Important Notes

  • Replacement leads will match your original lead criteria as closely as possible.
  • Exchanges are only available for leads purchased directly through leadflagon.com.
  • Abuse of the exchange policy (e.g., repeated invalid claims) may result in suspension of exchange privileges.

Our Promise: We are committed to ensuring you receive high-quality leads that drive real results.

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